That's pretty much been my experience in the last three or four months since I switched from AT&T DSL, which was constantly going down. Download speeds on Comcast are fast, they charge too much for basic cable, and their billing department takes a while to get things right.

One thing to keep in mind if you're a new subscriber, or are just switching up to their cable service, is to try to work a deal with them. They've always got some six-months type deal going on. A helpful customer service rep told me that when the six months is up, call to find out what the latest greatest deal is and try to get them to switch you to that. At least that works for the cable TV part. I recall that for internet they want a one-year contract. But it never hurts to try. Even with the limited choices, there is still some competition for your internet dollar. Earthlink is just downright lame.

And don't hold your breath for the much-touted "free" wifi deal between SF and Google/Earthlink. As planned, it will be painfully slow, won't work inside most buildings, and Google will be tracking your every move. Municipal wifi, like municipal power, is starting to make more and more sense.

I live at Fell & Buchanan as well. and have had Comcast cable internet for at least 3 years. it's fast and never any noticeable slow downs at any time. and [knock on wood] only very infrequently goes down.

and i double agree that they way overcharge for basic cable. (all cable companies are monopolies-in-ambition so they all do.)